In the era of customer-driven and digitized businesses, the construction industry has still demonstrated inadequate performance development. Contractors have enormous problems in project management, which has traditionally been their key capability. Together with production-related issues (such as poor quality management), these problems raise the question about the sector’s systemic challenges: Are there some fundamental reasons why – in the era of customer-driven and disruptive digitized businesses – the construction industry has demonstrated an inadequate and unsatisfactory development?
