Lessons from the US National Housing Quality Award,
Lean Construction Ireland invite you to join it for its upcoming Webinar on Lessons from the US National Housing Quality Award, delivered by Denis Leonard PhD – IMS Manager, GRAHAM Construction.
Denis Leonard PhD – IMS Manager, GRAHAM Construction
Denis has a degree in Construction Engineering, an MBA and PhD in Business & Management (Quality Management) and is a Fellow of the Chartered Quality Institute and the American Society for Quality. He has experience in Lean, Six Sigma, ISO9001, ISO14001, OHSAS18001, EFQM and the US Baldrige Criteria. He has worked with Quality Management in the construction industry for 15 years in commercial, civil engineering and home building as well as with insurance and building science organizations.
LEAN, Quality, Housing, webinar, customer satisfaction
Celebrating its 25th year the US National Housing Quality Award (based on the US Baldrige Award) has helped builders to improve their business whether they are building custom or production homes, have 15 employees or 800 or are building in the range of $150k or up to $1.7M. NHQA has helped builders active 93-97% customer satisfaction, 94% employee satisfaction, 95% sub-contractor satisfaction and 33% referral rates. Improvement projects have reduced defects by up to 75%. This webinar will overview the NHQA, how it works, its impacts and provide insights to two NHQA winners.
Lean Construction Ireland’s Webinars are brought to you with the kind support of Sponsor: PM Group.
Attendance is free and you are encouraged to register as soon as possible.
Registration Link: https://attendee.gotowebinar.com/register/2780972051853233665
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